As soon as these words were spoken, everyone on Shengyun Group was stunned.

What's going on?

Is this different from the script I thought of?

Nie Yunsheng was actually mentally prepared after seeing Lu Mingliang's business card, so he had the least reaction.

The courier was a little confused and subconsciously looked to the left and right sides.

The two deputy were always the most confused, and even a little helpless, and could not understand why the complainant suddenly became so tough.

This is live broadcast, and the audience on the Internet is paying attention. The vice president of Shengyun Group is trying to smooth things over and persuades them with kind words, but the complainant made a comeback again?

Just like the scene when the courier knelt down, it obviously gives people an aggressive and inhuman impression.

He's crazy?

Haven't been squirted enough, right?

Moreover, after two vice presidents of Shengyun Group came back, they not only felt inexplicable, but also felt anger that "he was shameless".

Who do you think you are the oldest? Mr. Nie from our group came to be a peacemaker and gave you enough face. You are not aware of your relationship. You are going to go along with the rampant. Hello, I am, everyone?

As a result, he was so arrogant that he expressed his incomprehension?

Why do you still have to start a crime in the live broadcast?

It's really outrageous!

After a few seconds of silence on the scene, the smell of gunpowder suddenly came up.

However, Nie Yunsheng did not speak, and the other two vice presidents could not act rashly, and they did not dare to leave the scene by themselves.

Lu Mingliang smiled slightly and took over the conversation: "Mr. Nie, everyone, don't be impatient."

"As this brother said, today is indeed here to solve the problem and eliminate the impact."

"The reason why there is a little bit of gunpowder is mainly because there are some problems in communication between the two parties and many ideas are not fully conveyed to the other party."

"I think this is normal, and it's hard to tell the truth! It just so happens that Mr. Nie is here today, and the two parties are here. Everyone talks out and tells the whole story clearly. After full communication, the truth will naturally be revealed."

"The hundreds of thousands of viewers in the live broadcast room are just a testimony. Now the public opinion is on your side, and everyone is very sympathetic to the courier. Mr. Nie has come, so why not take some time and let's discuss this matter in front of all the viewers?"

"I have some insights about the express delivery industry, so I will share them with you."

Obviously, if Nie Yunsheng had known that this was an online debate or a debate with the anti-wind logistics, he would never have come.

Putting the key to whether you can win aside is that the risk is very high and it is not worth it at all!

If he didn't come, then Lu Mingliang would have a headache.

But now, since Nie Yunsheng has arrived, it will be difficult to leave.

The two vice presidents looked at Nie Yunsheng and saw that Nie Yunsheng's face was a little gloomy, as if it would explode in the next second, but soon, his face calmed down again, and he even smiled: "Of course, we are here to solve the problem."

"However, no matter how much this matter is, it is a dispute between customers and employees of Shengyun Group. Mr. Lu is the person in charge of Bingfeng Logistics. There is no reason to get involved, right?"

"Or, I think we didn't handle it properly enough? The couriers all knelt down to the customer. Does Mr. Lu think it's not enough? Then I'm really heartbroken by the couriers of the couriers of the couriers."

A burst of guns and sticks not only implied that Lu Mingliang, as the person in charge of anti-wind logistics, also placed Lu Mingliang on the opposite side of the courier.

Nie Yunsheng knew very well that in full view of the public today, whoever was speechless would lose.

Whether this is a debate or a verbal battle, as long as you lose, it will definitely seriously affect the image of the company and cause serious damage to the interests of the company.

Considering from another perspective, this actually means that the winning side will have a great advantage.

If Shengyun Group can take this opportunity to deal with Lu Mingliang and discredit its reputation as a defensive logistics company, then Shengyun Group will not only relieve its crisis immediately, but also turn it into an opportunity.

Since it is impossible to leave on this occasion, we can only take the initiative to attack.

Lu Mingliang was not panicked and did not accept Nie Yunsheng's words. If he really pointed his finger at the courier, he would have really fallen into the trap. His finger was always aimed at Shengyun Group, and he must not be moved away in any situation.

Therefore, Lu Mingliang did not answer Nie Yunsheng's question at all, but asked directly: "Mr. Nie, I will ask you a question: The current society is a society ruled by law, right?"

This is learned from the fully automatic bar lifting machine: If the other party throws a trap-like question, no matter how you answer it, it will fall into passiveness. Then the best way is to ask questions, turn passive into initiative, and let the other party enter his own rhythm.

Nie Yunsheng was stunned for a moment and replied without hesitation: "Of course."

Lu Mingliang nodded: "Since it is a society ruled by law, we must pay attention to the spirit of the rule of law. The first complaint by the complainant was because of the damaged express delivery. According to the contract signed between the consumer and the express delivery company, the express delivery company caused losses to the express delivery and the customer complained. Is this okay?"

"The complainant's second complaint was because Shengyun Express promised to compensate Apple, but did not compensate Apple of the same variety, but instead used other apples as a substitute and did not fulfill his promise. The customer's second complaint would be a statement, right?"

"What's wrong with customers just exercising the rights granted by law?"

Although Nie Yunsheng was a little caught off guard, he quickly reacted: "What Mr. Lu said is of course reasonable, but... in addition to the law, there is another thing called favors. People make mistakes. It is inevitable that the couriers make mistakes in their busy schedules. They have already kneeled down to apologize and are still not willing to forgive them. Is this okay? The reason why netizens reacted so fiercely is that the customers are unreasonable and do not talk about favors at all."

"Of course our company does not agree with this kind of cyber violence, but shouldn't it be better to be considerate of the hard work of the courier?"

Lu Mingliang said: "It is certainly okay to understand the hard work of the courier, but the good service we should give to customers has been reduced. Who should be responsible?"

"You Shengyun Group keep saying that the courier is not easy, saying that his salary is meager and his work is hard. This complaint may cause him to face a huge fine. Isn't this caused by your Shengyun Group?"

Nie Yunsheng's face turned dark: "We have waived all the punishments from the courier, and have also given him condolences and subsidies."

Lu Mingliang sneered: "What about the other couriers? This courier is lucky, because this incident happened to break out at this critical moment and became a shield for you to transfer conflicts. So of course you must make a good gesture, condolences and compensation."

"But Shengyun Express still has many couriers like him. I believe that they have suffered less grievances in their daily work. At that time, Mr. Nie, where are you?"

"The courier will be fined after being complained. Isn't this the rule set by you Shengyun Express? You are fined, you are revoking the fine, and you are also condolences. What is the basis for your fine or not? Is your basis for doing things? Is it the spirit of the contract and the law, or the interests of your company?"

Lu Mingliang looked at the courier: "You won't say that this is the first time you have encountered a similar situation, right?"

The courier lowered his head and stopped talking.

Obviously, this is definitely not the first time!

I don’t know how many times I have been complained about fines, but this time it happened to be a big deal and was noticed by the senior management of Shengyun Group.

So he did not dare to answer Lu Mingliang's question rashly.

Nie Yunsheng realized something was wrong.

What's going on? Isn't the courier standing by my side? Why did Lu Mingliang seem to be instigated after a few words?

Nie Yunsheng hurriedly said: "Express delivery is an industry that connects people's relationships. As long as there are people, there will naturally be friction. We punish couriers based on customer complaints, which is responsible to customers and urge couriers to work seriously. We condolences to couriers to prevent our employees from being upset and preventing the impact of malicious complaints on the entire logistics system. These two are not contradictory."

Lu Mingliang smiled slightly: "Mr. Nie's words are a little obscure, I'll help you translate and translate."

"What you mean is that punishing couriers based on complaints is to calm customers' anger, maintain the company's reputation, and earn a fine; after the matter is serious, condolences to couriers, and even morally kidnap complainants is to increase the customer's complaint costs, force them to understand couriers and accept poor services."

"The courier was fined and the customers had to endure poor service. If they all lost, only your company won, and it won."

"I ask you, you dare not answer whether the basis for your punishment or impunity is the spirit of the contract and legal system, or the interests of the company."

"So what you said is actually the latter. You dare not say that your basis is contract and law, because according to regulations, customer complaints are completely reasonable and legal, and are within the rules you set."

"You can only pick and say some one-sided words and some aspects that are beneficial to you, as if the two parties in the conflict in the whole incident were only customers and couriers. But the problem is that the courier and the customer signed a contract with your company, and your company is the first responsible person, but why do you seem to be completely out of the matter during the whole process?"

"I found that all companies that want to turn a business into a big platform think about everything they want, collect taxes on the spot, and others take responsibility for it."

"No matter which platform company it is, the first thing is to design the rules to be beneficial to you without any harm, and to pick yourself up completely. Every time you complain, you say that the courier has been punished, but what people want to complain about is the platform itself! At this time, you are going to say again that we are just a platform. The reason why customers are not satisfied is because the courier’s service is not in place..."

"Now you have picked yourself up completely. If the public opinion sympathizes with customers, you will lick the customer and force the courier to death. If the public opinion sympathizes with the courier, you will lick the courier to death and force the customer to death. You will even deliberately guide the public opinion to develop in a direction that is beneficial to you."

"It's always someone else's responsibility, and it's never a burden to yourself."

"Mr. Nie, can a listed company with a market value of tens of billions really not do anything except for severely punishing couriers?"

"Are you unable to do it or don't want to do it?"
Chapter completed!