54, words
Everyone was silent, it seemed that this was true. Many customers hung up the phone very quickly. They didn't say anything, but they hung up directly there.
Ma Qing raised another question, "Do you know why the customer hangs up the phone very quickly?"
Everyone was still puzzled.
"Because this type of customer has one thing in common, that is, they want to obtain the information they need in the shortest time and then make a judgment." Ma Qing said.
Ma Qing looked at everyone and smiled, "I have heard of your phone call method in normal times. Here I will give you a few typical examples."
"For example..." Ma Qing raised his first finger and said, "Hello, is it Brother Wang?"
Ma Qing waved his finger with his left hand and said, "What does this sentence give people the feeling? The other party knew that this was a stranger. If you don't know him, you will just hang up!"
"And..." Ma Qing raised his second finger and said, "Hello, I am Milu of Wanxing Group."
Ma Qing shook his head and said, "Wanxing Group Mi Lu, the salesman, just hang up!"
"Along with that..." Ma Qing raised his third finger and said, "That's right, I have a very good news to notify you."
"Sorry!" Ma Qing shook his head again and sighed, "He has heard good news like this more than 800 times a day, and he hung up directly."
"Finally..." Ma Qing raised his fourth finger and said, "Hello Mr. Li, are you busy now?"
Ma Qing sighed and said, "This is instinct, and you can just say it's busy."
When everyone heard the sound, they nodded thoughtfully. This was indeed their habit of making phone calls.
"That's good, the question is here." Ma Qing changed his voice and said, "Why didn't I dislike the number that Mi Lu called just now when I called again, but I asked me to come here instead?"
Everyone looked confused, look at me, look at you.
Yes, why?
"First of all, I didn't force him to come." Ma Qing smiled, "After all, I don't know how to karate."
When saying this, Ma Qing took a special look at Liu Yi in the corner.
Others can't understand this sentence, but Liu Yike can understand Ma Qing's sarcasm.
As soon as Ma Qing finished speaking, Liu Yi's pretty face was immediately covered with a layer of frost, and the cold light in his cold eyes immediately locked in Ma Qing.
Seeing this, Ma Qing immediately avoided his stance and got back to the point.
"Cough..." Ma Qing raised his fist and explained, "These customers must have demands. If there is no demand, it would not be possible to leave you contact information at the beginning. From this point of view, they have a chance of transactions, but the reason why they have not completed transactions is because there is a problem with the way you make an appointment with customers."
"I wonder if you have noticed my words just now."
"First!" Ma Qing raised a finger again and said, "My first sentence is 'Good afternoon, Brother Guan' instead of 'Hello, are you Guan'?"
"It seems that they are all saying hello, but the effect is indeed completely opposite." Ma Qing explained, "The former means that I am very familiar with him, while the latter is polite, but it doesn't sound intimate."
"Second!" Ma Qing raised his second finger and said, "My second sentence is 'I am a pony'."
"If you were careful enough, you should be able to hear Mr. Guan's confusion at that time." In response, Ma Qing explained, "Mr. Guan was confused at that time. Xiaoma? Which little horse? How did I meet you?"
"Since the time!" Ma Qing raised his third finger and said, "My third sentence is 'Brother Guan is not busy now'."
"This sentence itself has a certain guiding nature." Ma Qing smiled mysteriously, "First, it's not busy; second, he has never had the opportunity to speak, never figured out who I am, or what I have to do with him."
"Again!" Ma Qing raised his fourth finger and said, "My fourth sentence is 'I called you this time mainly because I want to apologize to you'."
"At this time, no matter who it is, he was completely confused." Ma Qing spread his hands, pretended to be puzzled, and explained, "Apology? Why apologize? Who is this person!"
"Finally!" Ma Qing smiled, "I started my slut, and finally made an appointment with him."
After Ma Qing's explanation, everyone was incited like thunder.
The scene was in an uproar!
Thunderous applause sounded again below.
As the applause fell, Ma Qing smiled and said, "Actually, you should be able to find that during the process of passing with me, he was in a state of confusion throughout the whole process. At the first moment, he could not get the information he needed at all, and I did not give him the opportunity to speak. The rhythm of the chat was always at my pace."
"I'll summarize it here."
After saying that, Ma Qing turned around again and wrote in the writing class with a marker: Incidentality.
As Ma Qing used a marker to circle the big words "surprise", he emphasized heavily, "For customers who are unwilling to listen to you, you must surprise them, keep them alive, and always have a sense of novelty, so that you can make them patiently listen to you."
Everyone had a great enlightenment, and everyone's face was filled with joy.
I learned it, and Manager Ma is indeed very high, amazing, amazing!
"Okay." Ma Qing clapped his hands, picked up the phone number that Milu had called before again, and said, "At the next time, I will revisit the customer that Milu didn't successfully make an appointment just now, and then you can take notes and write down what is helpful to you as much as possible."
Everyone took out paper and pen in one go, staring at Ma Qing intently.
Only Liu Yi, she looked at Ma Qing interestingly.
While having to admit that Ma Qing does have extremely high sales methods, she also feels that this matter is strange, as if there is another mystery in it.
Because what Ma Qing has to do now is to get Milu to join the job, but what he is doing now has nothing to do with Milu joining the job.
Ma Qing picked up his cell phone and kept calling customers.
What is amazing is that Ma Qing has a lot of sales routines, and strange routines are endless. The customers on the other end of the phone were stunned and had no chance to hang up the phone. The same was true in the end. The customers who everyone failed to make an appointment were eventually taken down by Ma Qing.
I haven't heard of the pen in my hands before. In the end, because there are too many points, I can't keep up with the pen.
So, everyone took out their phones and turned on the recording function directly.
After a series of events, Ma Qing made more than ten calls, and was made in a few words.
Ma Qing's actions perfectly prove that these customers are not incapable of development, but are limited to difficulty in development. As Ma Qing said before, if these customers had no intention of purchasing, they would not have left their contact information.
Half an hour later, Ma Qing put down his cell phone.
"Okay, that's all for today's training." Ma Qing smiled.
Everyone heard the sound, and there was fierce applause from below, and everyone's face was admiring.
Chapter completed!